Pricing & Billing
All information about pricing, billing, cancellation and payment methods at a glance
Pricing model
You get Terminarena for a fixed monthly price per user. The price depends on the selected plan. There are no additional costs.
You get a fully featured online appointment scheduler with all functions included and can manage unlimited appointments and serve unlimited customers.
You get a fully featured online appointment scheduler with all functions included and can manage unlimited appointments and serve unlimited customers.
No, there are no hidden costs. All features as well as personal support are included in every plan at no extra charge. There are also no fees for getting started with Terminarena or for cancellation.
A user is a person who signs in to Terminarena with their own user account and actively uses the appointment scheduler. This includes, for example, employees who manage appointments, handle bookings or control their own availability.
Each user works with their own login credentials and individually assigned permissions within your company. You decide which employees receive a user account and which permissions they have.
Each user works with their own login credentials and individually assigned permissions within your company. You decide which employees receive a user account and which permissions they have.
No, in all plans you can manage unlimited appointments and customers at no additional cost.
Billing
Billing is based on the number of users and the selected plan. You can choose a billing period of 1, 3, 6, or 12 months.
The invoice is issued at the beginning of the billing period. You can conveniently download existing invoices online at any time. New invoices are also automatically sent to you by email.
Yes, VAT may be waived for orders from other EU countries (reverse charge procedure).
Please provide a valid VAT identification number (VAT ID) during the checkout process. In this case, the invoice will be issued without VAT.
Please provide a valid VAT identification number (VAT ID) during the checkout process. In this case, the invoice will be issued without VAT.
Yes, switching to another plan is possible at any time. An change is activated immediately.
The price remains stable throughout the entire contract term. There are no price increases during an active subscription.
If prices change at all, they only apply to new contracts and are not applied retroactively to existing customers.
If prices change at all, they only apply to new contracts and are not applied retroactively to existing customers.
You can switch to a different plan or change the number of user accounts at any time. The new plan or number of user accounts will be activated immediately.
In both cases, the current billing period will not be recalculated. This means that there will be no additional charge or credit for the billing period that has already begun.
The price for the current billing period therefore always remains unchanged, and any adjustments will only affect the price of the next billing period.
Example:
You activate the Team plan with 2 user accounts and a billing period of 3 months. The price for the entire billing period is charged immediately. After 2 months, you switch to the Business plan and increase the number of user accounts to 4.
The change takes effect immediately but does not affect the current billing period. There is no additional charge for the remaining month. The new price will only be charged starting with the next billing period.
In both cases, the current billing period will not be recalculated. This means that there will be no additional charge or credit for the billing period that has already begun.
The price for the current billing period therefore always remains unchanged, and any adjustments will only affect the price of the next billing period.
Example:
You activate the Team plan with 2 user accounts and a billing period of 3 months. The price for the entire billing period is charged immediately. After 2 months, you switch to the Business plan and increase the number of user accounts to 4.
The change takes effect immediately but does not affect the current billing period. There is no additional charge for the remaining month. The new price will only be charged starting with the next billing period.
The billing period can be changed at any time (1, 3, 6, or 12 months). The change takes effect immediately, and a new billing period with the selected duration begins right away.
The price for the new billing period will be charged immediately. Any prepaid, unused time from the previous billing period will be credited on a prorated basis.
Example:
You activate a plan with a billing period of 3 months. After 2 months, you change the billing period to 6 months. The change takes effect immediately. The current billing period ends early, and a new billing period of 6 months begins immediately.
The price for the new 6-month billing period is charged immediately. The portion of the previous billing period that has already been paid for but not yet used is credited toward the new billing period. In this example, you will therefore only be charged for 5 months.
Please note:
A period that has already been paid for cannot be shortened retroactively: Therefore when changing the billing period, you can only select periods that cover at least the remaining duration of the current billing period.
For example, if your current billing period has 5 months remaining, you can only select a new period of 6 or 12 months. Shorter periods, such as 1 or 3 months, are not available in this case.
The price for the new billing period will be charged immediately. Any prepaid, unused time from the previous billing period will be credited on a prorated basis.
Example:
You activate a plan with a billing period of 3 months. After 2 months, you change the billing period to 6 months. The change takes effect immediately. The current billing period ends early, and a new billing period of 6 months begins immediately.
The price for the new 6-month billing period is charged immediately. The portion of the previous billing period that has already been paid for but not yet used is credited toward the new billing period. In this example, you will therefore only be charged for 5 months.
Please note:
A period that has already been paid for cannot be shortened retroactively: Therefore when changing the billing period, you can only select periods that cover at least the remaining duration of the current billing period.
For example, if your current billing period has 5 months remaining, you can only select a new period of 6 or 12 months. Shorter periods, such as 1 or 3 months, are not available in this case.
The paid subscription only begins after the end of the 4-week free trial period.
The trial period ends automatically without requiring cancellation. If you would like to continue using Terminarena afterwards, simply choose a plan. Only then does the paid subscription begin.
The trial period ends automatically without requiring cancellation. If you would like to continue using Terminarena afterwards, simply choose a plan. Only then does the paid subscription begin.
Trial period & Demo
Yes, you can try Terminarena free and without obligation for 4 weeks, completely risk-free. During this time, you can explore all features at your own pace.
Yes, the trial period is free and without obligation. If you do not subscribe at the end of the trial period, it ends automatically and no costs will be charged.
The online demo gives you a quick overview of the main features and the user interface. You can see how appointment booking works and how Terminarena is structured.
The free trial period goes one step further: you get your own environment where you can fully set up Terminarena with your own services, resources and settings. This allows you to realistically test appointment scheduling in everyday business operations and see whether it fits your company.
The free trial period goes one step further: you get your own environment where you can fully set up Terminarena with your own services, resources and settings. This allows you to realistically test appointment scheduling in everyday business operations and see whether it fits your company.
Yes, all features are available without restrictions during the trial period.
You can test Terminarena with unlimited user accounts, services, resources, etc., so you can realistically simulate usage for your company.
After 4 weeks, the free trial period ends automatically. If you would like to continue using Terminarena, you can subscribe to a paid plan at any time. You will be reminded in time before the end of the trial period and can then choose the plan that suits you best.
You can subscribe to a paid plan at any time during the free trial. You will retain the full remaining free trial period.
The paid subscription starts immediately and you will be charged immediately. The remaining days of your free trial will be added to the end of the first billing period at no additional cost. This means that you will not lose any of your free trial period.
The paid subscription starts immediately and you will be charged immediately. The remaining days of your free trial will be added to the end of the first billing period at no additional cost. This means that you will not lose any of your free trial period.
Your settings and data remain stored, so you can continue using your own environment beyond the trial period. However, without an active subscription, further use is not possible.
Payment
You can conveniently pay using common online payment methods. Depending on the country and other factors, different payment methods may be available.
In most cases, payment by credit card, invoice, PayPal or direct debit is available. In addition, you will usually be offered further country-specific payment options.
The available payment methods are displayed on the checkout page.
In most cases, payment by credit card, invoice, PayPal or direct debit is available. In addition, you will usually be offered further country-specific payment options.
The available payment methods are displayed on the checkout page.
No. No payment details are required for the trial period. You can test the software without obligation and then decide for yourself whether you want to subscribe.
Yes, you can change your payment details at any time. The changes take effect immediately and apply to future billings.
If a payment cannot be processed, your access initially remains fully active. Your account will not be suspended immediately.
We will inform you and contact you to clarify the cause together and find a solution. This ensures that your business can continue operating without interruption and your customers can continue booking appointments.
We will inform you and contact you to clarify the cause together and find a solution. This ensures that your business can continue operating without interruption and your customers can continue booking appointments.
Cancellation
There are no cancellation periods. You can cancel at any time at the end of the current billing period.
No, there is no minimum contract term.
No. There are no further costs after cancellation.
Your access remains active until the end of the already paid billing period and is then automatically terminated. From the moment of cancellation, no further fees will be charged.
Early termination of the service does not entitle you to a refund for any unused portion of the subscription period as described in the refund policy.
Your access remains active until the end of the already paid billing period and is then automatically terminated. From the moment of cancellation, no further fees will be charged.
Early termination of the service does not entitle you to a refund for any unused portion of the subscription period as described in the refund policy.
After cancellation, you can continue using our service as usual until the end of the billing period. Afterwards, your account will be deactivated, so no new appointments can be booked and no further changes can be made.
Your user account will initially remain stored in case you want to reactivate the service at a later date. This way, no settings are lost and you can return at any time.
However, for data protection reasons, all your data will eventually be automatically and permanently deleted after a certain period without an active subscription.
Your user account will initially remain stored in case you want to reactivate the service at a later date. This way, no settings are lost and you can return at any time.
However, for data protection reasons, all your data will eventually be automatically and permanently deleted after a certain period without an active subscription.
Yes, you can use Terminarena again after cancellation.
Your data will initially remain stored after cancellation, but in a "frozen" state. This means that no changes can be made.
As soon as you subscribe again, your account will be fully reactivated and you can continue using Terminarena seamlessly as usual.
Your data will initially remain stored after cancellation, but in a "frozen" state. This means that no changes can be made.
As soon as you subscribe again, your account will be fully reactivated and you can continue using Terminarena seamlessly as usual.
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